Collaborative incident management tooling for software teams.
Quickly identify, investigate, and resolve incidents with confidence directly in Slack.
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Incident Management is too complicated.
Anyone that works on a software product knows first hand that whatever can go wrong, eventually will go wrong. We've all felt that sinking feeling when the alerts start piling up and you know in your gut that something isn't right.
In most organizations, the process for raising alarm bells comes down to a judgement call made by a handful of individuals and their ability to connect the right people at the right time. As a result, teams lose precious time waiting for an incident to be reported and are further delayed by rehashing the state of the problem as new team members join the investigation.
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Information overload
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Isolated discussions create silos
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3rd party integrations create too much noise
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Inconsistent access to monitoring and observability tooling
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No postmortem or retrospective to learn and improve as a team
Sound familiar? The result is an endless cyle of recurring incidents that take longer to resolve, slowly errode customer trust, and generate far more stress throughout the team. We can do better!
Navigate Incidents with confidence.
Incidents are unavoidable, but that doesn't mean they need to be stressful events, filled with confusion and inefficiency. The right product turns incidents into learning experiences that build trust and confidence across the company.
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Start with a single command
Incidents happen when you least expect them and acting quickly to determine the impact is key to a successful resolution. Start triaging with a simple slash command that creates a new public channel and launches a huddle for quick collaboration.
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Quickly gather relevant stakeholder
Getting the right people involved at the right time is critical when addressing incidents. Easily add or remove relevant team members to active discussions without adding more noise or stress to existing public channels.
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Provide clear visibility across the organization
Executive stakeholders need to understand where things stand so they can communicate with customers. Progress summaries and status updates are automatically posted in high-visibility, low noise channels to help reduce distractions.
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Collect all context in a single location
A single source of truth for all incident related data improves efficiency and serves as a useful artifact. Conversations, status updates, and key findings are stored in incident specific slack channels so everyone knows how to find what they're looking for.
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Capture an actionable postmortem
Postmortems are an invaluable artifact, filled with detailed information about each incident. Once an incident is closed, data is automatically collected and organized into a document that teams can review and discuss.
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Reflect and learn from each incident
Reviewing the postmortem and reflecting on each incident helps the team learn from what went wrong. After each incident, a retro meeting is scheduled and key information is documented and archived in case similar incidents pop up in the future.
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